MRC Education Store

MRC Members receive exclusive pricing when accessed through the member portal.  In today's rapidly evolving payment landscape, organizations must adeptly orchestrate and optimize payment processes to maintain competitiveness and security in an increasingly digital world. The Payments Orchestration and Optimization: Smart Routing & Advanced Vaulting course equips payment professionals with the requisite knowledge and skills to navigate the complexities of modern payment ecosystems. Beginning with an exploration of payment orchestration platforms, participants gain insight into how these platforms streamline workflows, enhance flexibility, and seamlessly integrate with diverse payment systems and providers. The course significantly emphasizes smart routing, a cornerstone of payment orchestration, delving into its intricacies and benefits. Participants learn how smart routing optimizes transaction pathways, bolsters authorization rates, and reduces costs in payment processing. Simultaneously, they explore advanced vaulting, addressing the critical imperative for secure data storage and management. Through hands-on activities and practical exercises, participants acquire the expertise to implement and optimize these strategies, ultimately driving efficiency, security, and compliance in their organizations' payment operations. Who Should Enroll? Payment operations managers who are responsible for overseeing the day-to-day operations of payment processing within an organization. Payment technology specialists that specialize in the development, implementation, and maintenance of payment technologies. eCommerce payment analysts seeking to implement strategies that improve authorization rates, reduce friction in payment flows, and mitigate risks associated with data breaches. Payment system administrators looking to implement more efficient routing algorithms, enhance data security measures, and ensure seamless integration of new technologies into existing payment systems.   This course may also benefit compliance officers and FinTech professionals. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 2.2 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 6/12/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention. The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations. Who Should Enroll? eCommerce payment managers who need to manage chargebacks effectively. Fraud prevention specialists requiring in-depth knowledge of chargebacks. Chargeback specialists looking for the best techniques to prevent and fight common chargebacks. Online retail business owners seeking to reduce the impact of chargebacks on their business. This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5 Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/11/2023 Updated: 6/03/2024 Read more

The Product Management Lifecycle and Processes course offers a detailed guide to managing products in the highly regulated and technically complex world of payments and fraud prevention. Designed for product professionals operating in risk-sensitive environments, the course walks learners through every phase of the product lifecycle, from ideation and roadmap creation to launch, iteration, and retirement, while emphasizing the importance of security, compliance, and user experience.  Participants will gain practical insights into defining technical and business requirements, navigating stakeholder collaboration, and using agile methodologies to deliver value. The course also explores UX strategies tailored for fraud prevention and regulated markets, techniques for validating user needs, and best practices for balancing innovation with operational and legal risk.  Who Should Enroll? Product Managers working in payments, fraud prevention, fintech, or compliance-heavy industries.  Aspiring PMs looking to build their knowledge of product lifecycles, roadmaps, and requirements in high-risk environments.  Technical and Business Analysts supporting cross-functional product development efforts.  UX Designers, Compliance Officers, and Engineers involved in regulated product workflows and go-to-market strategies.  Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/19/2025 Read more

The Refund Fraud and Abuse course is a self-paced, intermediate program that addresses the critical challenge of refund fraud and abuse by delving into the complexities of fraudulent practices that threaten businesses' financial stability, operational efficiency, and reputation. Participants will learn about the diverse tactics employed by fraudsters, ranging from individual opportunists to organized crime rings, and develop strategies to mitigate these threats across various channels. The course also emphasizes the importance of enhancing return and refund policies, employee training, and industry collaboration to foster a culture of integrity and proactive fraud prevention. By the end of this course, participants will have gained valuable insights and practical skills to safeguard their businesses against refund fraud and abuse, ensuring a secure and trustworthy environment for legitimate customers. Who Should Enroll? Fraud prevention specialists seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations. eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust. Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations. Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses. IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud. This course may also benefit retail operations directors and security and compliance officers.   What You'll Learn Explore how refund fraud and policy abuse occur, the tactics used by individuals and organized groups, and the financial and operational impact on merchants. You will learn how to recognize common warning signs, connect relevant customer and transaction data, and apply practical prevention, detection, and response strategies. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Program Details Program Level: Basic Program Field of Study: Fraud Prevention & Detection CPE Credits: 2 Prerequisites: None Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Updated: 7/20/2026 Read more

The Cost of Ad Fraud Digital advertising creates tremendous opportunities for organizations to reach customers, generate leads, and drive revenue. However, it also creates opportunities for fraud. Fraudulent traffic, fake clicks, manipulated impressions, and other forms of invalid activity can waste advertising budgets, distort performance metrics, and undermine confidence in business decisions. This course provides a practical introduction to ad fraud, invalid traffic (IVT), and the techniques organizations use to identify, prevent, and manage advertising fraud risks. Learners will explore how fraudsters exploit weaknesses in the digital advertising ecosystem, how fraudulent activity impacts advertising performance and business outcomes, and how industry standards help organizations improve traffic quality and measurement accuracy. Whether you are responsible for digital marketing, fraud prevention, analytics, or business operations, this course provides foundational knowledge and practical frameworks to help you recognize warning signs, evaluate traffic quality, and make more informed advertising investment decisions. Who Should Enroll? Digital Marketing Professionals responsible for managing advertising campaigns, media budgets, performance measurement, and campaign optimization. Fraud and Risk Managers seeking to understand how invalid traffic and advertising fraud impact business performance, data quality, and fraud prevention efforts. Analytics and Data Professionals responsible for interpreting campaign results, identifying anomalies, and maintaining confidence in business reporting. Advertising Operations and Media Buying Teams involved in campaign execution, traffic evaluation, publisher relationships, and advertising quality controls. Business Leaders and Decision Makers looking to understand how advertising fraud affects marketing effectiveness, customer acquisition, and strategic decision-making. What You will Learn In this course, you'll learn how ad fraud operates within the digital advertising ecosystem and why fraudsters are financially motivated to generate invalid traffic. You'll explore the differences between General Invalid Traffic (GIVT) and Sophisticated Invalid Traffic (SIVT), examine common fraud schemes across advertising channels, and learn how fraudulent activity affects campaign performance, measurement, and business outcomes. The course focuses on practical concepts and real-world examples to help learners recognize common warning signs, evaluate traffic quality, apply industry frameworks, and understand strategies organizations use to protect advertising investments and improve decision-making. Program Details Program Level: Foundational Field of Study: Fraud Prevention & Detection Delivery Method: QAS Self-Study CPE Credits: 2 Advanced Preparation: No advanced preparation is required. A basic understanding of digital advertising, marketing, analytics, or fraud prevention concepts may be helpful but is not required. Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Step into the world of digital security with our Tokenization Essentials course, designed for those in the eCommerce industry. This self-paced, beginner-level program demystifies tokenization, a pivotal technology in secure online transactions. You'll learn the basics of tokenization, including its advantages over traditional encryption methods. The course covers both network tokens and PCI tokens and explores in-house and third-party tokenization approaches. Understand the various types of third-party token providers, the utility of different token formats, and the unique benefits of network tokenization. This course is crucial for anyone in eCommerce seeking to navigate the payment security landscape and select the most effective tokenization solution for their business. Who Should Enroll? eCommerce payment managers needing to ensure transaction security through technologies like tokenization. Data security specialists in eCommerce looking to deepen their understanding of tokenization as a security measure. Fraud prevention experts needing knowledge of advanced security measures, like tokenization. Compliance officers ensuring that eCommerce operations adhere to payment security standards and regulations.  This course may also benefit eCommerce business owners, financial analysts, customer experience managers, IT and technical professionals in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: Payment Essentials recommended  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/04/2023 Updated: 7/30/2024 Read more