MRC Education Store

MRC Members receive exclusive pricing when accessed through the member portal.  First-Party Misuse Essentials equips you with the knowledge to define and understand first-party misuse (often known as friendly fraud) and its substantial impact on online merchants. You'll learn to differentiate various forms of first-party misuse and assess motivations leading to dispute submissions. The course also guides you through measuring first-party misuse and calculating its contribution to fraud-related chargebacks. By exploring best practice strategies, you'll gain insights into effective prevention methods and understand the compelling evidence criteria required to fight first-party misuse. Who Should Enroll? Fraud prevention specialists focusing on fraud detection and prevention in eCommerce. Payment managers who need to understand and manage the risks associated with first-party misuse. Customer service representatives needing knowledge of first-party misuse for effective resolution. Chargeback management specialists needing to differentiate legitimate disputes from friendly fraud. This course may also be beneficial to online retail business owners, financial analysts, risk and compliance officers, and security analysts. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.0   Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 8/3/2022 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Our chargeback essentials course is designed for professionals in fraud prevention and online retail. This introductory course will define chargebacks, categorize types of chargebacks, and highlight the key stakeholders involved. You'll also learn about the chargeback process, reason codes, chargeback metrics, best practices, and the differences between open and closed loop systems. By the end, you'll have a strong chargeback foundation, preparing you to safeguard your business against fraudulent transactions and unnecessary losses.  Who Should Enroll? Fraud prevention specialists working in fraud detection and prevention. Payment processors and managers responsible for managing payment systems in online retail. eCommerce business owners needing to understand how chargebacks affect their operations and finances, and how to effectively manage them.  Customer service representatives dealing with customer queries and disputes. This course may also be beneficial to financial analysts and accountants, risk management professionals, compliance offices, and IT and security professionals. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.4   Advanced Preparation and/or Pre-requisites: None  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  This course was revised on 5/20/2022 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Explore the essentials of Buy Now, Pay Later (BNPL), a growing payment option in online retail, with our introductory course tailored for eCommerce merchants. Learn to define BNPL, identify its ideal target audience, and navigate the BNPL transaction process. The course will also cover potential risks associated with BNPL for both merchants and consumers, how to mitigate BNPL risks, and cover regulations governing BNPL. By the end of the course, you'll be equipped with best practices for implementing BNPL in your eCommerce strategy, enhancing customer experience and boosting sales. This course is your stepping stone into the dynamic world of alternative payment methods!   Who Should Enroll? eCommerce business owners wanting to expand their payment options to include BNPL. Financial managers responsible for the financial aspects of a retail business. eCommerce strategists who are looking to integrate modern payment solutions to enhance the customer journey. Risk analysts tasked with assessing and mitigating risk, especially those related to financial transactions and customer credit. Others who may benefit from this course include compliance officers, marketing professionals in eCommerce, and customer experience managers. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.4   Advanced Preparation and/or Pre-requisites: None  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org    This course was created on 4/19/2022. Read more