MRC Education Store

MRC Members receive exclusive pricing when accessed through the member portal.  The Payment Security and Compliance course is a self-paced, intermediate program covering essential aspects of payment security, regulatory frameworks, and compliance strategies in the digital age.  This course is structured to cover a wide range of crucial topics, from identifying key stakeholders in the payment security landscape to understanding intricate regulatory requirements such as GDPR and CCPA. Participants will gain insights into the technicalities of card issuing, the mechanics of EMV chip processing, and the sophisticated realm of tokenization. The course also focuses on the nuances of Strong Customer Authentication (SCA), discussing its impact, benefits, challenges, and implementation strategies. Who Should Enroll?  eCommerce professionals seeking to understand the nuances of online transaction security and learn how to implement robust measures to protect customer data. Business owners and managers looking to equip themselves with the necessary knowledge to safeguard their business against data breaches and financial fraud while maintaining regulatory compliance. Compliance officers looking to enhance their knowledge of global compliance requirements, focusing on GDPR, CCPA, and PCI DSS, and learn how to effectively navigate these regulations. Risk management professionals seeking to learn about potential threats in the payment ecosystem and the strategies to mitigate these risks effectively. This course may also benefit IT security specialists, financial service providers, and legal professionals.  Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.8 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 12/06/2023 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Explore the intricate world of account takeovers (and earn 1.5 CPE credits!) with this online course. Our Account Takeover online program, presented by Nethone, serves as your key to comprehending ATO's inner workings and its extensive repercussions. Course author and renowned cybersecurity master Mateusz Chrobok provides a thorough breakdown of the account takeover process, explores real-world use cases, and unveils emerging threats, all designed to equip you with the required skills to detect, prevent, and combat account takeover fraud. The Nethone ATO project was implemented thanks to funds obtained from European Funds under the Operational Programme Smart Growth 2014-2020. Who Should Enroll? Fraud prevention specialists working in fraud detection and prevention. Cybersecurity professionals who want to deepen their understanding of account takeover (ATO) tactics, detection, and prevention. Risk management professionals tasked with assessing and mitigating risks in digital environments. eCommerce managers who need to protect customer accounts from unauthorized access. Law enforcement personnel dealing with cybercrimes. Others who may find this course beneficial include banking and financial services employees, IT specialists and network administrators, and legal professionals specializing in cyber law. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.  For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/19/2023 Updated: 04/22/2025 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps. You'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations. Who Should Enroll? Fraud prevention specialists needing to understand the full spectrum of fraud throughout the customer journey. Payment managers wanting to understand the fraud risks at different customer interaction points to secure transactions. Customer service representatives in eCommerce who require knowledge of fraud to assist customers effectively and securely. Online retail business owners who need to safeguard their business against fraud at all stages of the customer journey. This course may also be beneficial to digital security analysts, IT professionals, compliance and risk management officers, and marketing and sales professionals in eCommerce. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/12/2023 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Introduction to Payments Orchestration course offers a self-paced, foundational program covering payment orchestration fundamentals. Learn to define payment orchestration, identify its key components, and understand the challenges it addresses in the eCommerce landscape. By the end, you'll be well-versed in choosing the right payments orchestration provider, managing costs effectively, and improving your platform's payment efficiency. Who Should Enroll? eCommerce payment managers seeking to enhance their understanding of payments orchestration. Fraud prevention specialists who need to understand how payments orchestration can impact fraud management eCommerce business owners and managers looking to optimize their payment systems for efficiency and cost-effectiveness. Customer experience managers looking to optimize the customer experience through streamlined and efficient payment processes. The course may also benefit financial analysts, IT and technical professionals, compliance officers, and strategic planners and consultants in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.0 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 08/28/2023 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Step into the world of digital security with our Tokenization Essentials course, designed for those in the eCommerce industry. This self-paced, beginner-level program demystifies tokenization, a pivotal technology in secure online transactions. You'll learn the basics of tokenization, including its advantages over traditional encryption methods. The course covers both network tokens and PCI tokens and explores in-house and third-party tokenization approaches. Understand the various types of third-party token providers, the utility of different token formats, and the unique benefits of network tokenization. This course is crucial for anyone in eCommerce seeking to navigate the payment security landscape and select the most effective tokenization solution for their business. Who Should Enroll? eCommerce payment managers needing to ensure transaction security through technologies like tokenization. Data security specialists in eCommerce looking to deepen their understanding of tokenization as a security measure. Fraud prevention experts needing knowledge of advanced security measures, like tokenization. Compliance officers ensuring that eCommerce operations adhere to payment security standards and regulations.  This course may also benefit eCommerce business owners, financial analysts, customer experience managers, IT and technical professionals in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: Payment Essentials recommended  For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/04/2023 Updated: 7/30/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention. The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations. Who Should Enroll? eCommerce payment managers who need to manage chargebacks effectively. Fraud prevention specialists requiring in-depth knowledge of chargebacks. Chargeback specialists looking for the best techniques to prevent and fight common chargebacks. Online retail business owners seeking to reduce the impact of chargebacks on their business. This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants.   Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5 Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/11/2023 Updated: 6/03/2024 Read more