MRC Education Store

MRC education courses are created by industry experts, peer reviewed, and NASBA accredited. Apply payments, fraud prevention, and chargeback training toward industry certifications such as the CFE and the MRC's CPFPP.

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The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps. You'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations. Who Should Enroll? Fraud prevention specialists needing to understand the full spectrum of fraud throughout the customer journey. Payment managers wanting to understand the fraud risks at different customer interaction points to secure transactions. Customer service representatives in eCommerce who require knowledge of fraud to assist customers effectively and securely. Online retail business owners who need to safeguard their business against fraud at all stages of the customer journey. This course may also be beneficial to digital security analysts, IT professionals, compliance and risk management officers, and marketing and sales professionals in eCommerce. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: None Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/12/2023 Read more

The Introduction to Payments Orchestration course offers a self-paced, foundational program covering payment orchestration fundamentals. Learn to define payment orchestration, identify its key components, and understand the challenges it addresses in the eCommerce landscape. By the end, you'll be well-versed in choosing the right payments orchestration provider, managing costs effectively, and improving your platform's payment efficiency. Who Should Enroll? eCommerce payment managers seeking to enhance their understanding of payments orchestration. Fraud prevention specialists who need to understand how payments orchestration can impact fraud management eCommerce business owners and managers looking to optimize their payment systems for efficiency and cost-effectiveness. Customer experience managers looking to optimize the customer experience through streamlined and efficient payment processes. The course may also benefit financial analysts, IT and technical professionals, compliance officers, and strategic planners and consultants in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.0 Advanced Preparation and/or Pre-requisites: None Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 08/28/2023 Read more

The Open Banking Essentials course is a self-paced, introductory program covering the basics of open banking. You’ll gain an understanding of open banking, its various use cases, and the types of data access methods. Explore the key global markets for open banking and understand the distinct position of the US within this ecosystem. Additionally, you'll become familiar with essential open banking terminology and grasp the general flow of open banking payments. By the end of the course, you'll understand the benefits of open banking for both consumers and merchants. Who Should Enroll? Payment professionals seeking to understand how open banking can enhance their operations. Banking and financial services professionals who need to keep up with the latest trends in digital banking. Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem. Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking. This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.2 Advanced Preparation and/or Pre-requisites: None Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/31/2023 Read more

Step into the world of digital security with our Tokenization Essentials course, designed for those in the eCommerce industry. This self-paced, beginner-level program demystifies tokenization, a pivotal technology in secure online transactions. You'll learn the basics of tokenization, including its advantages over traditional encryption methods. The course covers both network tokens and PCI tokens and explores in-house and third-party tokenization approaches. Understand the various types of third-party token providers, the utility of different token formats, and the unique benefits of network tokenization. This course is crucial for anyone in eCommerce seeking to navigate the payment security landscape and select the most effective tokenization solution for their business. Who Should Enroll? eCommerce payment managers needing to ensure transaction security through technologies like tokenization. Data security specialists in eCommerce looking to deepen their understanding of tokenization as a security measure. Fraud prevention experts needing knowledge of advanced security measures, like tokenization. Compliance officers ensuring that eCommerce operations adhere to payment security standards and regulations.  This course may also benefit eCommerce business owners, financial analysts, customer experience managers, IT and technical professionals in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: Payment Essentials recommended  Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/04/2023 Read more

Embark on your digital currency journey with our Cryptocurrency Essentials course, designed specifically for eCommerce payments and fraud prevention professionals. This self-paced, introductory course covers the basics of cryptocurrency, exploring its history and defining its role in digital transactions. Learn how cryptocurrency functions as a secure crypto transaction method in the eCommerce landscape. The course emphasizes understanding cryptocurrency in the context of eCommerce digital payments, offering best practices to maximize benefits while mitigating crypto risks. Ideal for those seeking to integrate and manage cryptocurrency payment methods effectively in their online business. Who Should Enroll? eCommerce payment professionals who need to understand how cryptocurrency can be integrated as a payment method. Fraud prevention specialists requiring knowledge of cryptocurrency to identify and mitigate associated risks. eCommerce business owners who are considering or currently accepting cryptocurrency as a payment option. Marketing and strategy professionals in retail looking to understand the appeal and functionality of cryptocurrency. This course may also be beneficial for financial analysts in eCommerce, IT and security professionals, customer service representatives, and compliance and regulatory officers. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.0   Advanced Preparation and/or Pre-requisites: None Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/27/2023 Read more

Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention. The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations. Who Should Enroll? eCommerce payment managers who need to manage chargebacks effectively. Fraud prevention specialists requiring in-depth knowledge of chargebacks. Chargeback specialists looking for the best techniques to prevent and fight common chargebacks. Online retail business owners seeking to reduce the impact of chargebacks on their business. This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants.   Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5 Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended. Pricing: USD $300 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/11/2023 Read more

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