MRC Education Store

The Payment Essentials course is a foundational program that provides an in-depth introduction to the payments landscape. Tailored for professionals in the online retail sector, you’ll learn about the roles of payment stakeholders, payment processes, and the diverse range of payment methods. Gain crucial insights into chargebacks, interchange fees, and payment laws, regulations, and standards. Learn to navigate and prioritize best practices in the payments industry while staying current with the latest advancements in payment technologies and emerging trends. This course is a must for those aiming to master the essentials of payment operations in the fast-paced world of eCommerce. Who Should Enroll? eCommerce payment professionals who need a comprehensive understanding of the payment landscape. Fraud prevention specialists seeking to understand how payment processes intersect with fraud risks. Financial analysts responsible for evaluating and managing financial operations in retail, including understanding chargebacks and interchange fees. Compliance officers ensuring that eCommerce operations adhere to payment laws, regulations, and standards. This course may also benefit online retail business owners, customer service representatives, IT and security professionals, and marketing and sales professionals in eCommerce. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 3.5   Advanced Preparation and/or Pre-requisites: None  Pricing: USD $450 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org    This course was revised on 2/25/2021. Read more

Step into the future of eCommerce fraud fighting with our course on Machine Learning for Fraud Prevention. Designed for fraud and risk professionals in the digital age, this course offers a deep dive into the essentials of machine learning (ML) and its pivotal role in combating card-not-present fraud. You'll learn to define machine learning, differentiate various model types, and understand their specific applications in fraud management. Additionally, you'll learn about model scores, including the distinction between raw and calibrated scores, and how to set decision thresholds. This course shows how machine learning can be combined with rules and manual review for optimal decision-making in fraud prevention. Ideal for those looking to harness the power of machine learning in securing eCommerce platforms. Who Should Enroll? Fraud prevention professionals looking to integrate machine learning techniques into their fraud-fighting strategies. Risk management professionals seeking advanced methods to identify and mitigate potential fraud risks. Data analysts and scientists interested in applying their expertise to detect and prevent fraud through machine learning models. Financial and payment professionals seeking to improve their knowledge of advanced fraud prevention techniques. This course may also benefit eCommerce business owners and managers, IT and security professionals, and compliance officers in digital retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5   Advanced Preparation and/or Pre-requisites: None  Pricing: USD $300 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 01/23/2023 Read more

First-Party Misuse Essentials equips you with the knowledge to define and understand first-party misuse (often known as friendly fraud) and its substantial impact on online merchants. You'll learn to differentiate various forms of first-party misuse and assess motivations leading to dispute submissions. The course also guides you through measuring first-party misuse and calculating its contribution to fraud-related chargebacks. By exploring best practice strategies, you'll gain insights into effective prevention methods and understand the compelling evidence criteria required to fight first-party misuse. Who Should Enroll? Fraud prevention specialists focusing on fraud detection and prevention in eCommerce. Payment managers who need to understand and manage the risks associated with first-party misuse. Customer service representatives needing knowledge of first-party misuse for effective resolution. Chargeback management specialists needing to differentiate legitimate disputes from friendly fraud. This course may also be beneficial to online retail business owners, financial analysts, risk and compliance officers, and security analysts. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.0   Advanced Preparation and/or Pre-requisites: None Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 8/3/2022 Read more

Our chargeback essentials course is designed for professionals in fraud prevention and online retail. This introductory course will define chargebacks, categorize types of chargebacks, and highlight the key stakeholders involved. You'll also learn about the chargeback process, reason codes, chargeback metrics, best practices, and the differences between open and closed loop systems. By the end, you'll have a strong chargeback foundation, preparing you to safeguard your business against fraudulent transactions and unnecessary losses.  Who Should Enroll? Fraud prevention specialists working in fraud detection and prevention. Payment processors and managers responsible for managing payment systems in online retail. eCommerce business owners needing to understand how chargebacks affect their operations and finances, and how to effectively manage them.  Customer service representatives dealing with customer queries and disputes. This course may also be beneficial to financial analysts and accountants, risk management professionals, compliance offices, and IT and security professionals. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.4   Advanced Preparation and/or Pre-requisites: None  Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  This course was revised on 5/20/2022 Read more

Explore the essentials of Buy Now, Pay Later (BNPL), a growing payment option in online retail, with our introductory course tailored for eCommerce merchants. Learn to define BNPL, identify its ideal target audience, and navigate the BNPL transaction process. The course will also cover potential risks associated with BNPL for both merchants and consumers, how to mitigate BNPL risks, and cover regulations governing BNPL. By the end of the course, you'll be equipped with best practices for implementing BNPL in your eCommerce strategy, enhancing customer experience and boosting sales. This course is your stepping stone into the dynamic world of alternative payment methods!   Who Should Enroll? eCommerce business owners wanting to expand their payment options to include BNPL. Financial managers responsible for the financial aspects of a retail business. eCommerce strategists who are looking to integrate modern payment solutions to enhance the customer journey. Risk analysts tasked with assessing and mitigating risk, especially those related to financial transactions and customer credit. Others who may benefit from this course include compliance officers, marketing professionals in eCommerce, and customer experience managers. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 1.4   Advanced Preparation and/or Pre-requisites: None  Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses. Please log in to your member portal or contact your account manager for the discount code.  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org    This course was created on 4/19/2022. Read more