MRC Education Store

MRC Members receive exclusive pricing when accessed through the member portal.  The Refund Fraud and Abuse course is a self-paced, intermediate program that addresses the critical challenge of refund fraud and abuse by delving into the complexities of fraudulent practices that threaten businesses' financial stability, operational efficiency, and reputation. Participants will learn about the diverse tactics employed by fraudsters, ranging from individual opportunists to organized crime rings, and develop strategies to mitigate these threats across various channels. The course also emphasizes the importance of enhancing return and refund policies, employee training, and industry collaboration to foster a culture of integrity and proactive fraud prevention. By the end of this course, participants will have gained valuable insights and practical skills to safeguard their businesses against refund fraud and abuse, ensuring a secure and trustworthy environment for legitimate customers. Who Should Enroll? Fraud prevention specialists seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations. eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust. Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations. Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses. IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud. This course may also benefit retail operations directors and security and compliance officers.   For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 6/12/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Advanced Tactics for Transaction Optimization course is a self-paced, intermediate program designed for payment professionals seeking to deepen their expertise in optimizing transaction processes within the eCommerce sphere. The Advanced Tactics for Transaction Optimization in eCommerce course is designed to provide eCommerce merchants with practical insights and strategies to enhance transaction efficiency, security, and success. This specialized course will focus on specific transaction optimization tactics, such as real-time account updater, dynamic retry, tokenization, account updater, MID/MCC switching, alternate routing, and removing optional data from the authorization message. Participants will gain an in-depth understanding of these tactics and learn how to implement them effectively to optimize their eCommerce transactions. Who Should Enroll? Payment managers seeking to enhance transaction success rates and security. eCommerce managers looking to understand and implement cutting-edge payment optimization strategies to drive business growth and customer satisfaction. Payment system developers aiming to integrate advanced optimization tactics for improved efficiency and security in eCommerce payment solutions. Fraud and risk management specialists seeking to enhance their strategies through advanced transaction optimization methods. Payment consultants looking to expand their toolkit with advanced optimization techniques for client success. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.0 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 6/12/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud Key Performance Indicators (KPIs) course is a self-paced, intermediate program covering a deep dive into fraud KPIs in the eCommerce sector. This comprehensive course is designed for professionals navigating the complexities of online fraud, the course focuses on defining, understanding, and effectively managing critical fraud KPIs such as chargeback rate, false positive rate, account takeover rate, and refund rate. Participants will learn how to utilize data analytics and visualization tools in KPI management, apply best practices to real-world scenarios, and stay ahead in the ever-evolving landscape of eCommerce fraud. Who Should Enroll? Fraud prevention specialists who are dedicated to fraud detection and prevention in the digital commerce sector. eCommerce managers seeking strategies to minimize fraud-related losses and optimize transaction processes. Risk management professionals who handle transactional data and seek to apply analytical skills to fraud prevention. Financial and payment security personnel that are in the banking and payment processing sectors focusing on safeguarding online transactions. This course may also benefit data analysts in retail and IT and cybersecurity experts. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.6 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 3/19/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The EMV® 3D Secure (3DS) Authentication course is a self-paced, intermediate program covering an in-depth exploration of EMV® 3DS, a cutting-edge protocol designed to enhance security for online card-not-present (CNP) transactions. This comprehensive course delves into the intricacies of EMV 3D Secure (3DS) Authentication. Participants will delve into the fundamentals of EMV 3DS, understand its evolution, and examine the process flow that makes it an essential tool for modern e-commerce. The course is meticulously structured to cover key aspects of EMV 3DS, including device data collection, different types of authentication methods, and the global regulatory landscape influencing its implementation. Who Should Enroll? Payment security professionals who are involved in securing online transaction environments, including cybersecurity experts and payment gateway developers. eCommerce professionals managing online retail platforms who need to understand how EMV 3DS can optimize customer experience and reduce fraud. Cybersecurity experts responsible for protecting online transaction environments. Compliance officers ensuring adherence to international and regional payment security standards. IT and Network Security Specialists responsible for implementing and maintaining secure online transaction systems. This course may also benefit financial and payment security personnel and digital payment innovators.   Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.0 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 1/16/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Payment Security and Compliance course is a self-paced, intermediate program covering essential aspects of payment security, regulatory frameworks, and compliance strategies in the digital age.  This course is structured to cover a wide range of crucial topics, from identifying key stakeholders in the payment security landscape to understanding intricate regulatory requirements such as GDPR and CCPA. Participants will gain insights into the technicalities of card issuing, the mechanics of EMV chip processing, and the sophisticated realm of tokenization. The course also focuses on the nuances of Strong Customer Authentication (SCA), discussing its impact, benefits, challenges, and implementation strategies. Who Should Enroll?  eCommerce professionals seeking to understand the nuances of online transaction security and learn how to implement robust measures to protect customer data. Business owners and managers looking to equip themselves with the necessary knowledge to safeguard their business against data breaches and financial fraud while maintaining regulatory compliance. Compliance officers looking to enhance their knowledge of global compliance requirements, focusing on GDPR, CCPA, and PCI DSS, and learn how to effectively navigate these regulations. Risk management professionals seeking to learn about potential threats in the payment ecosystem and the strategies to mitigate these risks effectively. This course may also benefit IT security specialists, financial service providers, and legal professionals.  Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.8 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 12/06/2023 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Created in partnership with Visa, this self-paced course provides an in-depth understanding of the updates to compelling evidence that will change how you tackle chargebacks and first-party misuse (aka friendly fraud). Whether you’re a payments and fraud prevention pro or simply seeking solutions for countering first-party misuse, this course is for you. Who Should Enroll? Payments professionals aiming to upgrade their knowledge. Fraud prevention experts looking for the latest industry standards. eCommerce merchants plagued by chargebacks, especially those attributed to first-party misuse (friendly fraud). Acquirers and issuers looking to understand the processes of Compelling Evidence 3.0. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: The First-Party Misuse Essentials Course is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/28/2023 Read more