MRC Education Store

EMV® 3-D Secure Authentication: Processes, Data, and Decisioning This course provides a practical overview of how EMV 3-D Secure, or EMV 3DS, supports cardholder authentication in card-not-present transactions. You will follow the authentication process from checkout through the issuer's decision and learn how authentication differs from payment authorization. As card-not-present transactions continue to represent a significant share of global commerce, merchants have more opportunities to reach customers and generate revenue. This growth also increases exposure to fraud, chargebacks, and unauthorized transactions when cardholder identity cannot be confirmed at checkout. Throughout the course, you will examine the participants, messages, and data involved in EMV 3DS, compare frictionless and challenge experiences, and explore how data quality and implementation choices can affect customer experience, fraud exposure, and payment performance. Who Should Enroll? Payments and Fraud Risk Professionals responsible for evaluating authentication strategies, chargeback exposure, and card-not-present fraud controls. Merchant Risk and Compliance Teams overseeing EMV 3DS implementation, cardholder authentication requirements, and payment scheme rules. Digital Commerce and Checkout Teams responsible for the customer experience, conversion, and friction at checkout. Product and Engineering Teams implementing or integrating 3DS Server, Access Control Server, or Directory Server components. Business Leaders and Decision Makers looking to understand how cardholder authentication affects fraud exposure, customer experience, and payment performance. What You'll Learn In this course, you'll learn how EMV 3DS works in practice, from the information collected during checkout to the authentication decision returned by the issuer. You’ll examine the roles of the key participants, follow authentication messages through the process, and compare the different experiences a cardholder may encounter. The course uses practical concepts and real-world scenarios to help you understand  how data quality, risk assessment, and implementation decisions influence authentication outcomes and the broader payments experience. Program Details Program Level: Intermediate Field of Study: Payment Security & Compliance Delivery Method: QAS Self-Study CPE Credits: 3 Advanced Preparation: No advanced preparation is required. A basic understanding of card-not-present payments, authentication, or fraud prevention concepts may be helpful but is not required. For foundational context, consider taking our Payment Essentials course, complimentary for members. Read more

In the fast-paced world of digital payments, optimizing transaction processing, managing costs, and enhancing fraud prevention are critical to business success. At the core of these processes lies a powerful tool—Bank Identification Numbers (BINs). This course offers payment professionals a deep dive into both standard and enhanced BIN data, equipping them with the knowledge to leverage this crucial data for optimizing payment workflows, minimizing costs, and bolstering fraud detection strategies. Participants will explore the evolution of BINs, understand their role in payment processing, and learn how enhanced BIN data provides granular insights that standard data cannot. By the end of the course, professionals will be able to use enhanced BIN data for strategic transaction routing, cost management, customer segmentation, and more. Who Should Enroll? Fraud prevention analysts will learn to use enhanced BIN data to improve fraud detection and prevent fraudulent transactions. Payment professionals will discover strategies for optimizing transaction routing and reducing costs with BIN data. Data analysts will gain insights into incorporating BIN data for better customer behavior and transaction analysis. IT and security professionals will learn to integrate BIN data into payment systems to enhance security and transaction flow. Compliance officers will understand BIN data’s role in regulatory compliance and cost management. E-commerce and retail business owners will benefit from using BIN data to personalize payment options and improve efficiency. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.6 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Read more

The First-Party Misuse Essentials course provides an accessible, entry-level introduction to one of the most widespread and costly types of chargeback abuse in the payments ecosystem. Often misunderstood, first-party misuse occurs when a legitimate cardholder initiates a chargeback—either intentionally or unintentionally—on a valid purchase, resulting in financial losses for merchants and added costs for issuers. This course equips learners with a clear understanding of what constitutes first-party misuse, the different types (hostile, confused, and unaware), how to measure its prevalence using compelling evidence, and strategies to mitigate its impact. From improving transaction transparency to deploying representment and fraud alert tools, participants will walk away with actionable best practices for managing and reducing first-party misuse. Who Should Enroll? Customer Support and Fraud Operations Staff who review disputes and work with cardholders eCommerce and Subscription Merchants who experience high chargeback volumes Payment Professionals seeking to reduce preventable chargebacks and strengthen defenses Analysts and Risk Managers looking to identify and quantify first-party misuse behavior Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.0 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Read more

MRC Members receive exclusive pricing when accessed through the member portal.  In today's digital age, where eCommerce platforms thrive, so does the risk of online fraud. Understanding the foundations of online fraud is crucial whether you're dealing with credit card fraud, marketplace fraud, or first-party misuse (aka friendly fraud). The MRC Fraud Essentials course is a self-paced program that explores the intricacies of online fraud, its perpetrators, and the role of fraud analysts. By the end of the course, you will have a strong foundation in navigating the complex world of online fraud! Who Should Enroll? Fraud specialists starting in the fraud analysis and prevention field. Fraud analysts staying current on the latest industry standards. eCommerce professionals looking to enhance their store's security and customer trust. Payments professionals aiming to upgrade their fraud knowledge. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 3.6 Advanced Preparation and/or Pre-requisites: None  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps. You'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations. Who Should Enroll? Fraud prevention specialists needing to understand the full spectrum of fraud throughout the customer journey. Payment managers wanting to understand the fraud risks at different customer interaction points to secure transactions. Customer service representatives in eCommerce who require knowledge of fraud to assist customers effectively and securely. Online retail business owners who need to safeguard their business against fraud at all stages of the customer journey. This course may also be beneficial to digital security analysts, IT professionals, compliance and risk management officers, and marketing and sales professionals in eCommerce. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud Key Performance Indicators (KPIs) course is a self-paced, intermediate program covering a deep dive into fraud KPIs in the eCommerce sector. This comprehensive course is designed for professionals navigating the complexities of online fraud, the course focuses on defining, understanding, and effectively managing critical fraud KPIs such as chargeback rate, false positive rate, account takeover rate, and refund rate. Participants will learn how to utilize data analytics and visualization tools in KPI management, apply best practices to real-world scenarios, and stay ahead in the ever-evolving landscape of eCommerce fraud. Who Should Enroll? Fraud prevention specialists who are dedicated to fraud detection and prevention in the digital commerce sector. eCommerce managers seeking strategies to minimize fraud-related losses and optimize transaction processes. Risk management professionals who handle transactional data and seek to apply analytical skills to fraud prevention. Financial and payment security personnel that are in the banking and payment processing sectors focusing on safeguarding online transactions. This course may also benefit data analysts in retail and IT and cybersecurity experts. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.6 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Read more