MRC Education Store

MRC Members receive exclusive pricing when accessed through the member portal.  The Refund Fraud and Abuse course is a self-paced, intermediate program that addresses the critical challenge of refund fraud and abuse by delving into the complexities of fraudulent practices that threaten businesses' financial stability, operational efficiency, and reputation. Participants will learn about the diverse tactics employed by fraudsters, ranging from individual opportunists to organized crime rings, and develop strategies to mitigate these threats across various channels. The course also emphasizes the importance of enhancing return and refund policies, employee training, and industry collaboration to foster a culture of integrity and proactive fraud prevention. By the end of this course, participants will have gained valuable insights and practical skills to safeguard their businesses against refund fraud and abuse, ensuring a secure and trustworthy environment for legitimate customers. Who Should Enroll? Fraud prevention specialists seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations. eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust. Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations. Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses. IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud. This course may also benefit retail operations directors and security and compliance officers.   For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 6/12/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Step into the world of digital security with our Tokenization Essentials course, designed for those in the eCommerce industry. This self-paced, beginner-level program demystifies tokenization, a pivotal technology in secure online transactions. You'll learn the basics of tokenization, including its advantages over traditional encryption methods. The course covers both network tokens and PCI tokens and explores in-house and third-party tokenization approaches. Understand the various types of third-party token providers, the utility of different token formats, and the unique benefits of network tokenization. This course is crucial for anyone in eCommerce seeking to navigate the payment security landscape and select the most effective tokenization solution for their business. Who Should Enroll? eCommerce payment managers needing to ensure transaction security through technologies like tokenization. Data security specialists in eCommerce looking to deepen their understanding of tokenization as a security measure. Fraud prevention experts needing knowledge of advanced security measures, like tokenization. Compliance officers ensuring that eCommerce operations adhere to payment security standards and regulations.  This course may also benefit eCommerce business owners, financial analysts, customer experience managers, IT and technical professionals in online retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: Payment Essentials recommended  For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/04/2023 Updated: 7/30/2024 Read more

Created in partnership with Visa, this self-paced course provides an in-depth understanding of the updates to compelling evidence that will change how you tackle chargebacks and first-party misuse (aka friendly fraud). Whether you’re a payments and fraud prevention pro or simply seeking solutions for countering first-party misuse, this course is for you. Who Should Enroll? Payments professionals aiming to upgrade their knowledge. Fraud prevention experts looking for the latest industry standards. eCommerce merchants plagued by chargebacks, especially those attributed to first-party misuse (friendly fraud). Acquirers and issuers looking to understand the processes of Compelling Evidence 3.0. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: The First-Party Misuse Essentials Course is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 07/30/2025   Read more

Ready to take your career to the next level? The Certified Payments and Fraud Prevention Professional (CPFPP) Guided Prep Program walks you through a structured blend of eLearning, live workshops, and self-directed study that culminates in the CPFPP certification exam.   What to Expect in the CPFPP Guided Prep Program Start with Essentials Kick off your journey by completing our Payment Essentials and Fraud Essentials eLearning courses. These foundational courses lay the groundwork for advanced learning and provide a strong base for the CPFPP certification. (Recommended to complete in advance of the workshop). Live Workshop (Virtual) July 8 & 9, 2026 Virtual Cohort: Join us for two live, half-day virtual workshops, where industry experts will cover key exam topics in performance management, operational management, provider management, and features and enhancements. Personalized Study Plan & Resources As part of the program you’ll receive a suggested study plan to help you stay on track. You’ll also have access to the CPFPP study guide, digital flashcards, and a self-assessment exam to reinforce key concepts and identify areas to review. Extended eLearning Access You'll gain free access to additional eLearning content in the Learning Catalog so you can revisit core concepts, explore related topics, and prepare at your own pace. Live Q&A with Certified Experts Join follow-up Q&A sessions where CPFPP-certified experts answer questions, clarify difficult concepts, and offer exam tips and strategies. CPFPP Exam The Guided Prep Program is designed to help you feel confident and ready to take the CPFPP exam. Once you’ve completed your prep, you’ll receive an exam voucher which will waive the CPFPP application fee if you apply within the three months following the workshop. Read more

Welcome to the Payment Essentials: Advanced Course The Payment Essentials: Advanced course is designed for professionals looking to move beyond foundational knowledge and master the optimization of payment performance. This course focuses on the strategic and analytical aspects of payments, including improving authorization rates, reducing declines, balancing fraud and conversion, and leveraging orchestration and routing strategies. Participants will gain practical frameworks and real-world insights to optimize payment flows, adapt to global and regulatory complexities, and drive measurable business outcomes.   Who Should Enroll? Mid-level payments professionals seeking to optimize payment performance and drive measurable business impact. Fraud and risk professionals looking to better understand the tradeoffs between fraud prevention, approval rates, and customer experience. eCommerce and payments leaders responsible for improving authorization, conversion, and global payment strategies. Product, operations, and payments teams working with orchestration, routing, and multi-acquirer setups.   Program Details Program Level: Advanced Program Field of Study: Payments, Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 3 Advanced Preparation and/or Pre-requisites: Completion of Payment Essentials: Fundamentals or equivalent foundational knowledge recommended. Please allow 2-3 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.   Pricing MRC Members receive complimentary enrollment thanks to Checkout.com. Please log in to your member portal for more information.  Non-members: USD $450 (plus applicable taxes)   Read more