MRC Education Store

MRC Members receive complimentary enrollment when accessed through the member portal, thanks to Checkout.com. The Payment Essentials course is designed for professionals seeking to deepen their understanding of the payments landscape. This comprehensive course covers essential topics ranging from key stakeholders in the payments ecosystem to emerging trends shaping the future of payments. Participants will learn about various payment instruments and gain insights into ensuring secure transactions. They will also uncover the regulatory environment governing payment systems and examine the latest innovations shaping the future of payments.  Who Should Enroll? eCommerce payment professionals who need a comprehensive understanding of the payment landscape. Fraud prevention specialists seeking to understand how payment processes intersect with fraud risks. Financial analysts responsible for evaluating and managing financial operations in retail, including understanding chargebacks and interchange fees. Compliance officers ensuring that eCommerce operations adhere to payment laws, regulations, and standards. This course may also benefit online retail business owners, customer service representatives, IT and security professionals, and marketing and sales professionals in eCommerce. Program Details  Program Level: Basic  Program Field of Study: Specialized Knowledge  Program Delivery Method: QAS Self Study CPE Credits: 3.2 Advanced Preparation and/or Pre-requisites: None  For more information regarding any concerns, please contact our office at 206-364-2789 or email programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  This course was revised on 6/03/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Payment Security and Compliance course is a self-paced, intermediate program covering essential aspects of payment security, regulatory frameworks, and compliance strategies in the digital age.  This course is structured to cover a wide range of crucial topics, from identifying key stakeholders in the payment security landscape to understanding intricate regulatory requirements such as GDPR and CCPA. Participants will gain insights into the technicalities of card issuing, the mechanics of EMV chip processing, and the sophisticated realm of tokenization. The course also focuses on the nuances of Strong Customer Authentication (SCA), discussing its impact, benefits, challenges, and implementation strategies. Who Should Enroll?  eCommerce professionals seeking to understand the nuances of online transaction security and learn how to implement robust measures to protect customer data. Business owners and managers looking to equip themselves with the necessary knowledge to safeguard their business against data breaches and financial fraud while maintaining regulatory compliance. Compliance officers looking to enhance their knowledge of global compliance requirements, focusing on GDPR, CCPA, and PCI DSS, and learn how to effectively navigate these regulations. Risk management professionals seeking to learn about potential threats in the payment ecosystem and the strategies to mitigate these risks effectively. This course may also benefit IT security specialists, financial service providers, and legal professionals.  Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.8 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 12/06/2023 Read more

The Payment KPIs course provides a comprehensive guide to understanding and optimizing key performance indicators that drive payment success. Payment KPIs enable businesses to measure system performance, identify areas for improvement, and align payment strategies with broader business goals. This course explores fundamental and advanced KPIs across transaction success, authorization rates, operational efficiency, financial metrics, and customer experience. Participants will gain insights into techniques for improving payment performance through enhanced process optimization, collaboration with payment partners, and data-driven decision-making. Real-time monitoring, predictive analytics, and AI-powered insights are emphasized to help businesses stay competitive in an evolving landscape of emerging technologies, evolving consumer expectations, and regulatory requirements. Learners will also explore strategies for staying ahead of future trends, including real-time payments, open banking, and cryptocurrency integration. Who Should Enroll? Payment Professionals aiming to optimize payment processes and maximize transaction success. eCommerce Managers seeking to enhance payment experiences and boost conversion rates. Fraud Prevention Specialists focused on improving fraud-related KPIs and reducing false declines. Financial Analysts interested in balancing payment costs with revenue growth for sustainable business performance. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.6 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 9/30/2025 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  In today's rapidly evolving payment landscape, organizations must adeptly orchestrate and optimize payment processes to maintain competitiveness and security in an increasingly digital world. The Payments Orchestration and Optimization: Smart Routing & Advanced Vaulting course equips payment professionals with the requisite knowledge and skills to navigate the complexities of modern payment ecosystems. Beginning with an exploration of payment orchestration platforms, participants gain insight into how these platforms streamline workflows, enhance flexibility, and seamlessly integrate with diverse payment systems and providers. The course significantly emphasizes smart routing, a cornerstone of payment orchestration, delving into its intricacies and benefits. Participants learn how smart routing optimizes transaction pathways, bolsters authorization rates, and reduces costs in payment processing. Simultaneously, they explore advanced vaulting, addressing the critical imperative for secure data storage and management. Through hands-on activities and practical exercises, participants acquire the expertise to implement and optimize these strategies, ultimately driving efficiency, security, and compliance in their organizations' payment operations. Who Should Enroll? Payment operations managers who are responsible for overseeing the day-to-day operations of payment processing within an organization. Payment technology specialists that specialize in the development, implementation, and maintenance of payment technologies. eCommerce payment analysts seeking to implement strategies that improve authorization rates, reduce friction in payment flows, and mitigate risks associated with data breaches. Payment system administrators looking to implement more efficient routing algorithms, enhance data security measures, and ensure seamless integration of new technologies into existing payment systems.   This course may also benefit compliance officers and FinTech professionals. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 2.2 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 6/12/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention. The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations. Who Should Enroll? eCommerce payment managers who need to manage chargebacks effectively. Fraud prevention specialists requiring in-depth knowledge of chargebacks. Chargeback specialists looking for the best techniques to prevent and fight common chargebacks. Online retail business owners seeking to reduce the impact of chargebacks on their business. This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5 Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/11/2023 Updated: 6/03/2024 Read more

The Product Management Lifecycle and Processes course offers a detailed guide to managing products in the highly regulated and technically complex world of payments and fraud prevention. Designed for product professionals operating in risk-sensitive environments, the course walks learners through every phase of the product lifecycle, from ideation and roadmap creation to launch, iteration, and retirement, while emphasizing the importance of security, compliance, and user experience.  Participants will gain practical insights into defining technical and business requirements, navigating stakeholder collaboration, and using agile methodologies to deliver value. The course also explores UX strategies tailored for fraud prevention and regulated markets, techniques for validating user needs, and best practices for balancing innovation with operational and legal risk.  Who Should Enroll? Product Managers working in payments, fraud prevention, fintech, or compliance-heavy industries.  Aspiring PMs looking to build their knowledge of product lifecycles, roadmaps, and requirements in high-risk environments.  Technical and Business Analysts supporting cross-functional product development efforts.  UX Designers, Compliance Officers, and Engineers involved in regulated product workflows and go-to-market strategies.  Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at programs@merchantriskcouncil.org.  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 05/19/2025 Read more