MRC Education Store

Master the art of payments orchestration with the Merchant Risk Council's exclusive Payments Orchestration Bundle. This comprehensive learning package is designed for professionals who want to optimize their payment processes, reduce friction, and stay ahead in the competitive payments landscape. Whether you’re new to payments orchestration or looking to refine your skills, this bundle provides essential knowledge and advanced tactics to take your expertise to the next level. What's Included? This bundle includes three on-demand courses, totaling 5.2 CPEs. Each course focuses on a critical aspect of payments orchestration. 1. Intro to Payments Orchestration Understand the fundamentals of payments orchestration, including the key components, benefits, and strategies that make an efficient and effective payments system. This course lays the groundwork for your journey into payments optimization. 2. Payments Orchestration: Smart Routing and Advanced Vaulting  Delve into advanced techniques for smart routing and vaulting. Learn how to intelligently route transactions to maximize success rates, and discover vaulting strategies that enhance security and compliance, ensuring a seamless payment experience for your customers. 3. Advanced Tactics for Transaction Optimization Explore cutting-edge tactics designed to optimize your transactions. This course covers the latest industry trends and strategies to reduce payment friction and increase approval rates, providing you with the tools to drive success in your payment processes. Program Details: Please view each course description for full program details. Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 5.2 Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Read more

Chargeback Professional The Chargeback Professional Credential recognizes individuals who have developed a comprehensive understanding of the chargeback ecosystem, from dispute prevention and representment to fraud mitigation and metric tracking. This multi-course credential equips learners with the skills and knowledge needed to lead chargeback operations, reduce losses, and navigate evolving card network rules and cardholder behavior. Participants will complete seven in-depth courses: Chargeback Essentials, Preventing and Fighting Common Chargebacks for Merchants, Visa Compelling Evidence 3.0, Chargeback Metrics and Management, First-Party Misuse Essentials, Payment Essentials, and Fraud Essentials. Each course builds on key chargeback principles and provides actionable strategies to address friendly fraud, first-party misuse, chargeback ratio management, compelling evidence collection, and operational best practices. The credential culminates in a final assessment that verifies your ability to apply these skills across various payment and fraud prevention scenarios. Who Should Earn This Credential? Fraud and Chargeback Specialists looking to deepen their technical knowledge and compliance readiness eCommerce Operations and Payments Professionals responsible for dispute resolution and revenue protection Risk and Compliance Managers seeking to align internal processes with card network regulations Customer Experience and Support Teams involved in post-transaction handling and disputes Credential Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Delivery Method: QAS Self-Study CPE Credits: 13.7 total What You’ll Learn Define and classify chargebacks, first-party misuse, and friendly fraud Identify common causes of chargebacks and explore merchant prevention strategies Measure and analyze KPIs such as chargeback ratio, win rate, and dispute volumes Understand the requirements of Visa’s Compelling Evidence 3.0 framework Build effective representment packages using transaction and behavioral evidence Apply best practices to reduce fraud losses and operational burden across the chargeback lifecycle Completion Time: Please allow 17 hours to complete all courses. A final credential exam must be passed to earn the certificate. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org Read more

Fraud Prevention Professional  The Fraud Prevention Professional validates a learner’s expertise in detecting, analyzing, and mitigating fraud across the entire customer and transaction lifecycle. This multi-course program is designed for professionals working in fraud operations, risk strategy, product, or payments who need to stay ahead of rapidly evolving threats from synthetic identities and refund abuse to AI-driven attacks and bot-based fraud. Participants will complete a curated set of eleven courses that cover both foundational fraud concepts and emerging technologies shaping the modern fraud landscape: Fraud Essentials Payment Essentials Fraud in the Customer Journey Fraud Key Performance Indicators (KPIs) Preventing and Fighting Common Chargebacks for Merchants Refund Fraud and Abuse AI Fraud Attacks Machine Learning for Fraud Prevention Mobile Data Uses for Fraud Prevention Geolocation Technology in the Fight Against Fraud Bot Mitigation Strategies for eCommerce These courses explore fraud signals, tools, and tactics across onboarding, authentication, transactions, and post-purchase scenarios. Learners will gain skills in metric tracking, signal evaluation, fraud modeling, and abuse mitigation, while also learning how to integrate data sources like geolocation and mobile intelligence into modern fraud defense programs. A final exam validates the learner’s ability to apply concepts in real-world risk contexts. Who Should Earn This Credential? Fraud Analysts and Risk Professionals working in digital commerce, payments, or financial services Trust & Safety and Operations Teams seeking stronger foundations in fraud prevention Product and Engineering Leaders integrating risk controls across the customer journey Customer Experience and Strategy Teams aligning fraud reduction with business growth Credential Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Delivery Method: QAS Self-Study (includes eleven on-demand courses) CPE Credits: 22.9 What You’ll Learn Identify fraud risks at key touchpoints across the customer journey Understand key fraud KPIs and how they inform strategy and performance Detect and respond to refund abuse, bot attacks, and common chargeback fraud Use mobile, device, and geolocation signals to verify users and spot anomalies Explore how machine learning and AI are used for both fraud attacks and defenses Mitigate risk while preserving conversion and customer experience Apply modern fraud mitigation frameworks that scale with business needs Completion Time: Please allow 9–11 hours to complete all courses. A final credential exam must be passed to earn the certificate. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org Read more

The Payments Professional Credential validates a learner’s comprehensive knowledge of the modern payments ecosystem from foundational infrastructure and routing strategies to advanced fraud defenses and regulatory compliance. Designed for professionals working across payment operations, fraud prevention, and product development, this multi-course program equips learners with the technical and strategic insights needed to thrive in today’s complex payments landscape. Participants will complete a curated set of eleven expert-developed courses: Payment Essentials Fraud Essentials Introduction to Payments Orchestration Payments Orchestration and Optimization Advanced Tactics for Transaction Optimization Enhanced BIN Data for Payment Professionals Payments Key Performance Indicators (KPIs) Tokenization Essentials Pay by Bank EMV 3-D Secure Authentication Payment Security and Compliance These courses span topics including smart routing, transaction performance, BIN-level insights, tokenization, open banking, authentication, and evolving regulatory requirements. The credential concludes with a final assessment that validates mastery across the full payments lifecycle. Who Should Earn This Credential? Payments Professionals and Operations Teams responsible for transaction success, cost optimization, and reconciliation Fraud and Risk Analysts seeking deeper understanding of how payments systems influence fraud detection and prevention Product Managers and Engineers building or scaling secure, high-performance payment experiences Finance and Strategy Leaders focused on KPIs, approval rates, and network-level insights Credential Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Delivery Method: QAS Self-Study CPE Credits: 18.8 total What You’ll Learn Understand how payments orchestration streamlines processing and improves performance Identify smart routing and vaulting techniques to reduce costs and increase approval rates Track and improve payment KPIs such as conversion, fraud rate, and interchange impact Use enhanced BIN data to drive strategic decisions in routing, compliance, and optimization Implement tokenization and 3-D Secure authentication to balance fraud prevention and user experience Evaluate Pay by Bank and other open banking methods for lower-cost, low-risk payments Navigate the key requirements of PCI-DSS, SCA, and evolving global data regulations Completion Time: Please allow 9–11 hours to complete all courses. A final credential exam must be passed to earn the certificate. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention. The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations. Who Should Enroll? eCommerce payment managers who need to manage chargebacks effectively. Fraud prevention specialists requiring in-depth knowledge of chargebacks. Chargeback specialists looking for the best techniques to prevent and fight common chargebacks. Online retail business owners seeking to reduce the impact of chargebacks on their business. This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5 Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 04/11/2023 Updated: 6/03/2024 Read more

Created in partnership with Visa, this self-paced course provides an in-depth understanding of the updates to compelling evidence that will change how you tackle chargebacks and first-party misuse (aka friendly fraud). Whether you’re a payments and fraud prevention pro or simply seeking solutions for countering first-party misuse, this course is for you. Who Should Enroll? Payments professionals aiming to upgrade their knowledge. Fraud prevention experts looking for the latest industry standards. eCommerce merchants plagued by chargebacks, especially those attributed to first-party misuse (friendly fraud). Acquirers and issuers looking to understand the processes of Compelling Evidence 3.0. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.4 Advanced Preparation and/or Pre-requisites: The First-Party Misuse Essentials Course is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 07/30/2025   Read more